FAQ

To register as a seller, visit our vendor portal at my.commercial.cv and click on "Become a Seller." You will need to provide your business details including GSTIN, PAN card, bank account information, and business address. Once your documents are verified, your seller account will be activated within 2-3 business days.

No, registration on Commercial.CV is completely free for both buyers and sellers. There are no hidden charges for creating an account. Sellers only pay a small commission on successful transactions, and buyers can browse and inquire about products without any cost.

We support multiple payment methods including UPI, net banking, debit cards, credit cards, and bank transfers (NEFT/RTGS). For bulk orders, we also offer credit terms to verified businesses with a good transaction history on the platform.

Commercial.CV works with trusted logistics partners to ensure safe and timely delivery of products. Sellers ship products through our integrated logistics network, and buyers can track their orders in real-time. Delivery timelines vary based on product category, seller location, and buyer's delivery address.

We have a buyer protection policy in place. If a product is damaged, defective, or significantly different from the description provided by the seller, buyers can raise a return request within 7 days of delivery. Our dispute resolution team will mediate between the buyer and seller to ensure a fair resolution, including full refunds when applicable.

Yes, Commercial.CV is specifically designed for wholesale and bulk purchasing. Most products on our platform have minimum order quantities (MOQ) set by the sellers. You can also negotiate pricing for larger orders by directly contacting sellers through our inquiry system or by placing a bulk quotation request.

Absolutely. We use industry-standard SSL encryption to protect all transactions and personal data. All payments are processed through PCI-DSS compliant payment gateways. Additionally, we verify every seller's business credentials before allowing them to list products, ensuring a trustworthy marketplace environment.

You can reach our customer support team through multiple channels: email us at support@commercial.cv, call us at our helpline number, or use the contact form on our Contact Us page at commercial.cv/contact. Our support team is available Monday to Saturday, 9:00 AM to 7:00 PM IST.

Our marketplace covers a wide range of product categories including FMCG and grocery items, textiles and garments, electronics and electrical equipment, industrial and mechanical supplies, health and wellness products, agricultural supplies, office equipment, packaging materials, and building and construction materials.

Yes, Cash on Delivery is available on select product categories and for orders below a certain value threshold. However, for large bulk orders and first-time buyers, we recommend prepaid payments to ensure faster processing and delivery. COD availability depends on the seller's preference and the delivery pin code.

Once your order is dispatched, you will receive an SMS and email notification with a tracking number and link. You can also track your order by logging into your account and navigating to the "My Orders" section, where real-time status updates are provided for every order.