Privacy Policy

Effective date: December 29, 2025

1. Introduction

Welcome to NH Express. NH Express (“us”, “we”, or “our”) operates https://commercial.cv (hereinafter referred to as “Service”). Our Privacy Policy governs your visit to https://commercial.cv and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

SERVICE means the https://commercial.cv website operated by NH Express, a B2B (business-to-business) online marketplace connecting buyers and sellers across India.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you as a B2B marketplace platform connecting buyers and sellers.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Business name and GSTIN (Goods and Services Tax Identification Number)
Address, City, State, PIN Code
Company profile and business category information
Product listings and enquiry details
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or contacting us directly.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize your marketplace experience. You can enable or disable location services when you use our Service at any time through your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service and maintain your logged-in session.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes and to prevent fraudulent activity.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Analytics Cookies: We use Analytics Cookies to understand how visitors interact with our Service and to improve our platform.

5. Use of Data

NH Express uses the collected data for various purposes:

To provide and maintain our B2B marketplace Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To gather analysis or valuable information so that we can improve our Service and marketplace experience
To monitor the usage of our Service and detect fraudulent activity
To detect, prevent and address technical issues
To facilitate transactions between buyers and sellers on our platform
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us
To provide you with notices about your account and/or subscription, including expiration and renewal notices
To provide you with news, special offers and general information about products, services and events relevant to your business interests, unless you have opted not to receive such information
For any other purpose with your consent

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable Indian laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

NH Express will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

For Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Business Transaction: If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
Other cases: We may disclose your information to our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business; to fulfil the purpose for which you provide it; for the purpose of including your company’s listing on our marketplace; with your consent in any other cases; or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our users, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Your Data Protection Rights under the Digital Personal Data Protection Act, 2023 (DPDPA)

As NH Express is an Indian company operating from Jhansi, Uttar Pradesh, and serving users primarily in India, your data protection rights are primarily governed by the Digital Personal Data Protection Act, 2023 (“DPDPA”) enacted by the Government of India.

Under the DPDPA, you have the following rights with respect to your Personal Data:

Right to Access: You have the right to obtain confirmation as to whether your Personal Data is being processed by us and to access such Personal Data.
Right to Correction: You have the right to request correction of any inaccurate or incomplete Personal Data that we hold about you.
Right to Erasure: You have the right to request deletion of your Personal Data under certain conditions, subject to applicable legal retention requirements.
Right to Grievance Redressal: You have the right to lodge a grievance with us regarding any processing of your Personal Data. We will acknowledge your grievance within 30 days and resolve it within a further 30 days.
Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us at support@commercial.cv. We may request verification of your identity before processing your request. Please note that certain data may be retained for legal or regulatory compliance purposes even after a deletion request.

For more information about the DPDPA, please visit the official website of the Ministry of Electronics and Information Technology, Government of India (meity.gov.in).

11. Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at support@commercial.cv.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you
The right of rectification — you have the right to have your information rectified if that information is inaccurate or incomplete
The right to object — you have the right to object to our processing of your Personal Data
The right of restriction — you have the right to request that we restrict the processing of your personal information
The right to data portability — you have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format
The right to withdraw consent — you also have the right to withdraw your consent at any time where we rely on your consent to process your personal information

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

What personal information we have about you: If you make this request, we will return to you the categories of personal information we have collected, the sources from which we collect it, the business purpose for collecting it, the third parties with whom we share it, and the specific pieces of personal information we have collected.
To delete your personal information: If you make this request, we will delete the personal information we hold about you from our records and direct any service providers to do the same.
To stop selling your personal information: We do not sell or rent your personal information to any third parties for any purpose. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

To exercise your California data protection rights, please send your request by email: support@commercial.cv.

13. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

14. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

15. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service to improve the marketplace experience for buyers and sellers.

16. Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service. We may also use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

17. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

18. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

19. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

20. Contact Us

If you have any questions about this Privacy Policy, please contact us:

NH Express
Email: support@commercial.cv
Website: https://commercial.cv/contact
Location: Jhansi, Uttar Pradesh, India